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Contact us

Contact us

0700 16 166

On the territory of Bulgaria

International number
+359 700 16 166

International line

Health care
0700 11 555

Health line

Offices and centers

Offices and centers

Damage help

In case of health problem


In case of a health problem

What should I do?

For reimbursement of expenses for medical examinations, it is necessary to fill out the forms, listed below, as well as provide a set of documents (also listed below). These documents should be provided at an office of DZI or sent to the insurance intermediary, with whom the insurance policy has been concluded. The Insurer has the right to require submission of other documents as well.

Needed Documents

  1. A filled in Claim Payout Form (for natural persons) as per the Insurer’s template – an original with all particulars
  2. Outpatient card, issued by the attending physician, filled in with all particulars and explicitly indicating the illness onset, signed and stamped by the attending physician and signed by the Insuree – a copy
  3. A detailed invoice in the Insuree’s name (reflecting the conducted medical examination, by type and price) and a fiscal receipt, attached to it – an original
  4. An official document, containing the Insuree’s bank account, if it has not been indicated in the Claim Payout Form