KBC logo

Contact us

Contact us

0700 16 166

On the territory of Bulgaria

International number
+359 700 16 166

International line

Health care
0700 11 555

Health line

Offices and centers

Offices and centers

Damage help

In case of health problem

 Roadside Assistance  Insurance

Roadside Assistance Insurance

Immobilization due to an insured event’s occurrence or a vehicle’s technical failure, flat tyre, misfueling ... Should your wish be your vehicle’s security, ensure your peace of mind by choosing our Roadside Assistance Insurance.


  • This insurance can be concluded standalone, or in combination with a mandatory Motor Third Party Liability insurance or a Casco+ Motor Insurance
  • Upon occurrence of an event and depending on the chosen by you package of services we are going to pay the incurred expenses directly to the Assisting Company or we will organize the rendering of services and will reimburse the amounts, paid by you
  • Every one-year policy with coverage on the Republic of Bulgaria’s territory is being topped up with a Coupon for a vehicle’s Annual Roadworthiness Check (ARC) at a preferential price – for passenger cars and freight vehicles up to 3.5 tonnes and with up to 9 seats.
Insured period: 1 year or a shorter period (15 days, 1, 3 or 6 months)
Territorial coverage: The coverage is valid for the Republic of Bulgaria’s territory, while upon a selected TRAVEL ABROAD package - for the territories of the European Union member states and the other countries, signatories to the Green Card International Arrangement


Voluntary insurance for vehicles with Bulgarian registration plate numbers:

  • passenger cars and freight vehicles
  • caravans and trailers of total weight up to 3.5 tonnes and with up to 9 seats, with distance from the front bumper till the end of the rear tyre of not more than 4.8 meters
  • motorcycles

This insurance provides:

  • free-of-charge transportation, rendering of technical assistance and labour costs, associated with a vehicle’s immobilization as a result of: road accident, malicious acts of third parties or upon theft of your vehicle, as well as upon technical failure or misfueling, flat tyre etc.
  • assistance and covering of expenses, related to the health status of the driver and the other passengers in the vehicle at the particular moment, in case of bodily injuries caused on them as a result of a road accident
  • rendering of assistance (consultation) upon occurrence of a road accident, involving the insured vehicle on Republic of Bulgaria’s territory
  • legal assistance

Main coverage options


Transportation of a vehicle to an appropriate service centre in the nearest province capital city, or to the vehicle’s address of domicile, upon: An insured event, technical failure and misfueling

Additional technical services:

  • on-the-spot repair
  • jump-starting upon malfunctioned car battery
  • damaged tyre replacement
  • delivery of fuel to the immobilized vehicle's location
  • information services
STANDARD PACKAGE The services, included in the PREMIUM, package, however with coverage only outside the vehicle’s domicile.

In addition to PREMIUM package you receive higher limits for transportation in case of immobilization due to an occurred insured event or technical failureadditional services as well as:

  • emergency unlocking of a vehicle
  • vehicle towing expenses
  • stay in a parking lot
  • accommodation of the driver with a hotel upon a road accident
  • transportation of passengers and luggage
  • costs for examinations, tests and manipulations
  • medical transportation of persons

Expand your coverage in the EU member states and in the other countries from the Green Card Arrangement.

The services are being provided for unlimited number of travels, as the duration of each separate travel is up to 90 consecutive days.

  • On-the-spot repair of the immobilized vehicle's location, or transportation of the damaged vehicle to the nearest service centre, suitable for its repair – upon a road accident or technical failure

Additional services:

  • tyre replacement
  • replacement driver
  • replacement vehicle
  • repatriation of a vehicle to the Republic of Bulgaria if, as a result of an insured event, the vehicle’s repair cannot be made in the country of the event’s occurrence or the expenses for repair exceed its actual value
  • abandonment of a vehicle abroad
  • delivery of spare parts
  • advance payment for the sustained damage in view of making partial repair of your vehicle to an extent, guaranteeing its safe movement on its own
  • guarded parking lot
  • repatriation of the Insuree
  • medical transportation
  • repatriation in case of death
  • repatriation of children aged below 16 years
  • ensuring accommodation at a hotel
  • urgent travel for a visitor from the Republic of Bulgaria
  • depositing of money in the vehicle driver’s, provided in the form of a loan by us, if, as a result of a road accident, involving the insured vehicle legal charges have been brought against the driver, as well as payment of expenses for attorney’s royalties to a local lawyer
LEGAL ASSISTANCE COVERAGE Covered expenses are those for extra judicial, pre-trial and administrative procedures and proceedings upon occurrence of a road accident on the Republic of Bulgaria’s territory, involving the insured vehicle.
ROAD ACCIDENT ASSISTANCE package of services

Rendering of assistance /consultation upon occurrence of a road accident on the Republic of Bulgaria’s territory, about:

  • filling out a bilateral Statement of Traffic Accident Findings
  • the scope and effect of a MTPL Insurance
  • initiation of needed activities, obtaining of documents, subsequent steps for filing of claims
  • steering the provision of the specialized Roadside Assistance and Legal Assistance coverages, in the cases when those have been covered by the insurance


Additional Coverage Options

Depending on your individual needs STANDARD and PREMIUM packages can be supplemented with some of the following additional risk coverage options:



Upon locking or losing a vehicle’s key:

  • emergency unlocking of a vehicle
  • transportation of a vehicle, when the damage cannot be eliminated on the spot of the event’s occurrence
VEHICLE TOWING EXPENSES Towing a vehicle upon its getting stuck into a gully, ditch, mud, sand, snow and the like, or upon any other reason, through the use of a specialized equipment, other than roadside assistance vehicle.
STAY IN A PARKING LOT Covered expenses include stay of the vehicle in a guarded parking lot upon having it immobilized due to road accident, occurred outside the vehicle’s domicile.
ACCOMODATION OF THE DRIVER WITH A HOTEL UPON A ROAD ACCIDENT Covered expenses include accommodation of a vehicle’s driver with a hotel, when as a result of a road accident the vehicle is at a service centre and the malfunction cannot be eliminated within 24 hours.
TRANSPORTATION OF PASSENGERS AND LUGGAGE Covered expenses include transportation of passengers and luggage from the place of the event’s occurrence to the nearest town/village, where they could be transported to their homes via public transport, when the vehicle’s malfunction cannot be repaired on the spot and for which reason the passengers cannot continue their journey with the said vehicle.
COSTS FOR EXAMINATIONS, TESTS AND MANIPULATIONS Covered expenses include such for examination, medical tests and manipulations, made at a healthcare establishment, in case as a result of the road accident there bodily injuries, inflicted on the driver and/or on the passengers in the vehicle.


(a vehicle’s driver and passengers)

In case of inflicted bodily injuries on the driver and/or the passengers, who have been travelling in the vehicle at the time of the road accident. Covered expenses include such for transportation to the nearest healthcare establishment or the persons’ home.


upon occurrence of an insured event and upon technical failure

Option to increase the limits of the offered transportation services to Premium package.

Additional information

Manner of payment?

The insurance premium can be paid one-off or can be deferred in 2 installments, in case your policy is for a period of 12 months.

Upon conclusion of an insurance for a shorter period the premium should be paid one-off.

You can pay the premium in cash or via a bank transfer, as subsequent due installments can also be paid online.

How much will the insurance cost?

The price of insurance is being determined depending on the selected coverage and the period, for which the policy is being concluded.

Offer for insurance, tailored to your individual needs, can be obtained from a representative in our commercial network.

Where can you conclude an insurance policy? At DZI offices, as well as with our professional partners (agents and brokers).

Needed documents for policy conclusion

  1. Vehicle ownership documents (Vehicle Registration Certificate, purchase-sale agreement or another document, certifying a vehicle’s ownership
  2. Policyholder’s ID document
  3. Filled out insurance proposal as per a sample form of DZI

Take a look at other offers of DZI

Casco+ Motor Insurance

A car is a serious investment. If you want good protection for your car, including road assistance services in Bulgaria and upon travel abroad, choose our Casco+ insurance.

View more

Motor Third Party Liability (MTPL) Insurance

Motor Third Party Liability (MTPL) Insurance If you are an owner or user of a motor vehicle, registered on the Republic of Bulgaria’s territory, which use has not been suspended, DZI will assist you in the conclusion of a mandatory Motor Third Party Liability Insurance.

View more

General Civil Liability

Choose reliable protection for the cases where you could unintentionally cause damage during your usual activity in your capacity as Lessee, Owner or Employer. By insuring your liability protect your business from unforeseeable expenses for claims, made against you.

View more