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Phone
0700 16 166

On the territory of Bulgaria

International number
+359 700 16 166

International line

Health care
0700 11 555

Health line

Offices and centers

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In case of a claim

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Assistance upon a Road Traffic Accident - a service under a Motor Third Party Liability Insurance.

Assistance upon a Road Traffic Accident - a service under a Motor Third Party Liability Insurance.

Advantages

When you have concluded a Motor Third Party Liability (MTPL) insurance with DZI and you and the insured vehicle have been involved in a RTA on the Republic of Bulgaria’s territory.

  • we will protect your interests, in relation to the occurred event.
  • we will answer all your RTA-related questions.
  • we will render you immediate assistance on site, in accordance with the services, stated below.

Appendix

Free of charge service, which is being provided to Insurees, having Motor Third Party Liability (MTPL) insurance with DZI and valid for all persons, involved in a RTA with the insured vehicle on the Republic of Bulgaria’s territory.

Persons, eligible to use this service, are: the owner, the user and the holder of the vehicle, as well any person, performing factual acts for driving or using a vehicle on lawful grounds.

The service involves

Rendering of assistance (free of charge consultation over the phone) upon occurrence of a RTA, involving the insured vehicle, on the Republic of Bulgaria’s territory.

  • Assistance for filling out a bilateral Statement of Traffic Accident Findings.
  • Consultation for initiation of the needed actions upon RTA occurrence.
  • Consultation for obtaining the needed documents.
  • Consultation with a trusted legal advisor:

- for clarifying the liability for the occurred RTAas regards.

- the applicable provisions of the Road Traffic Act.

  • Consultation on the scope and effectiveness of the Motor Third Party Liability (MTPL) insurancе.
  • Subsequent steps for filing insurance claims.
  • Referral to the specialized Roadside Assistance coverage options (when covered by the insurance of DZI).
  • Other issues, relating to the occurred RTA.

Useful information

How is this service being rendered? What should you do upon an occurred RTA?

Upon need or upon occurrence of a RTA, you can contact us:

  • via the Contact Centre of DZI at the following telephone number: 0700 16 166 and by choosing from the voice menu: „For questions, related to the insured event, press 1“ → „If you wish to obtain assistance upon an occurred RTA under a Motor Third Party Liability Insurance, press 5“.
  • via emailing to: clients@dzi.bg
Manner of payment? Free of charge service upon a concluded Motor Third Party Liability (MTPL) insurance with DZI.