KBC logo

Contact us

Contact us

Phone
0700 16 166

On the territory of Bulgaria

International number
+359 700 16 166

International line

Health care
0700 11 555

Health line

Offices and centers

Offices and centers


In case of a claim

In case of health problem

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Upon an occurred event under  Financial Loss related to Bank Cards  Insurance

Upon an occurred event under Financial Loss related to Bank Cards Insurance

Submit your claim request and the insurance company will contact you for assistance

Claim Notification

You can file a claim request:

Within 7 (seven) days after becoming aware of an insured event’s occurrence.

Claim Instructions

  1. Immediately upon occurrence or becoming aware of an insured event’s occurrence you should inform the competent authorities (Ministry of Interior) - in case of a theft or robbery.
  2. You should inform the respective appropriate authorities in case of a personal document loss

Required Documents

Upon a Loss of Personal Documents event

  1. Claim notification
  2. Insurance certificate
  3. A document, certifying the notification made to the respective appropriate authority
  4. A copy of the reissued personal documents
  5. Cost-proving documents in evidence of fees and charges, paid for personal documents’ re-issuance - in original
  6. Document, issued by the Bank regarding bank card re-issuance

Съобразно спецификата на всеки конкретен случай ДЗИ може да изиска в обоснована писмена форма и други документи, освен горепосочените.

Upon a Theft or Robbery event