This was determined by the prestigious international ranking Global Insurance Innovation Awards 2025, organized by The Digital Banker. The achievements of insurers in the field of innovation were evaluated by an international jury, which included members of the senior management of leading global auditors such as Deloitte, Ernst & Young, PricewaterhouseCoopers, and others.

DZI impressed the jury with successful digitalization and introduced innovations and products, among which are fully digital processes for concluding insurance contracts, the integration of the first AI on the market in the claims handling process, and the health app KakSi, which not only stores users’ health data but also builds a complete ecosystem that promotes a healthy lifestyle.

"This award is the result of the hard work, dedication, and professionalism of all DZI employees. They are the people who turn our vision into reality every day – through innovative solutions, digital services, and uncompromising customer care. The recognition comes at a time when digital transformation is not just a trend but a necessity. We not only meet customers’ expectations but exceed them – with transparency, convenience, and security. This distinction is a testament to our courage to be first, to experiment, and to grow," shared Kosta Cholakov, Chief Executive Officer of DZI.

DZI is a leading insurer in Bulgaria, recognized for its strong market presence, customer-oriented approach, and commitment to digital transformation. As part of KBC Group in Bulgaria, DZI leverages collaboration with OBB and other companies from the largest bancassurance group in the country to provide integrated financial solutions. The insurance leader offers a comprehensive range of life and general insurance products, including health, property, and motor insurance, tailored to the evolving needs of individuals and businesses. DZI’s strategic focus on innovation, operational excellence, and customer satisfaction positions it as a reliable and forward-thinking insurer in the region—key factors behind its selection as the Best Digital Insurance Company in Bulgaria by the Global Insurance Innovation Awards 2025.