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Phone
0700 16 166

On the territory of Bulgaria

International number
+359 700 16 166

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0700 11 555

Health line

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Damage help

In case of health problem

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Instructions for participation in an accident

Are there casualties?

How many participants are involved in the road accident?

Is the motor vehicle able to run under its own power?

Did you call 112?

112 call and compulsory visit by the Traffic Police

A bilateral Statement of Traffic Accident Findings shall be compiled by the participants involved

In case of disagreement or suspicion for use of alcohol and/or narcotics, as well as upon suspicion for lack of entitlement to drive a motor vehicle –112 call and issuance of a Traffic Accident Report

Excerpt from the Road Traffic Act

Article 123. (1) A motor vehicle driver, involved in a traffic accident, shall be obliged to:

  1. stop, in order to establish consequences of the accident, without causing any danger to the road traffic;
  2. when the accident has caused only material damage:
    1. а) assist in establishing damage, caused by the accident;
    2. b) (amended and supplemented - SG, issue 101 of 2016, in force from 21.01.2017) if the participants involved agree on accident circumstances, they shall move the motor vehicles so as not to disrupt the traffic and shall fill in their details in a bilateral Statement of Traffic Accident Findings;
    3. c) if the participants involved disagree on the accident circumstances, without leaving the accident scene they shall notify the respective Control Service of the Ministry of Interior, on whose territory the accident has occurred, and shall follow the instructions given.

Article 125. It shall be mandatory for the Control Services of the Ministry of Interior to visit the traffic accident scene when:

  1. there is suspicion that an involved participant is under the influence of alcohol and/or narcotics or their analogues, or does not hold the necessary entitlement to drive a motor vehicle;

Excerpt from Regulation No Iз-41 on Traffic Accident Documents and Procedure of Document Compiling and on the Notification Procedure among the Ministry of Interior, the Financial Supervision Commission and the Guarantee Fund Information Centre
Article 2. (1) The following documents shall be compiled for a traffic accident:

  1. Statement of Traffic Accident Findings upon such, involving casualties;
  2. Traffic Accident Report, involving material damage;
  3. Bilateral Statement of Traffic Accident Findings.

Article 4. In a traffic accident, involving material damage, a Traffic Accident Report shall be complied.

Article 5. (1) (amended - SG, issue 19 of 2017) When a traffic accident has caused material damage only and participants involved agree on the accident circumstances, they shall fill in their details in a Bilateral Statement of Traffic Accident Findings. A Bilateral Statement of Traffic Accident Findings shall not be filled in if there is a suspicion that an involved participant is under the influence of alcohol and/or narcotics or their analogues, or does not hold the necessary entitlement to drive a motor vehicle.

Article 6. Ministry of Interior bodies – Traffic Police – shall not visit the event scene, nor shall documents be compiled for:

  1. (amended and supplemented - SG, issue 19 of 2017) damage to the motor vehicle, caused by natural disasters;
  2. motor vehicle fire;
  3. motor vehicle damage, while parked;
  4. (supplemented - SG, issue 19 of 2017) motor vehicle damage not caused by another motor vehicle, except for such, resulting from a traffic accident, involving a single participant and when the motor vehicle is unable to run under its own power;
  5. damage on a motor vehicle’s windows.

Excerpt from the Road Traffic Act

Article 125. It shall be mandatory for the Control Services of the Ministry of Interior to visit the road accident scene when: 8. (new – SG, issue 103 of 2005, in force from 01.01.2016 ) the traffic accident involves one participant and the motor vehicle is unable to run under its own power due to damage, inflicted by the accident.

Excerpt from the Road Traffic Act

Article 125. It shall be mandatory for the Control Services of the Ministry of Interior to visit the traffic accident scene when: 8. (new – SG, issue 103 of 2005, in force from 01.01.2016 ) the traffic accident involves one participant and the motor vehicle is unable to run under its own power due to damage, inflicted by the accident

Upon refusal for/absence of a Traffic Police visit, the Insuree shall:

  • Call 070016166 and provide information regarding the event in order to register a Claim Notification at the DZI Contact Centre
  • The Insurer shall take pictures of the event scene and the damaged motor vehicle, and send them not later than 5 hours after the event to the following e-mail: ptp@dzi.bg
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