Контактен център


Are looking to hire
Supervisor (Head of unit) in their common Customer Contact Center

Location: Sofia, Head Office of CIBANK/DZI

Referent number:4023

Required documents:
CV with recent photo and cover letter in English

Contact address: careers@cibank.bg
Please, do not forget to include the referent number of the position you are applying for.

Deadline for application :1st, April 2014

For additional information:02/90 29 168


The Head of the Customer Contact Center unit organizes its operations including, but not limited to:

  • Managing a team of operators that service external and internal customers of CIBANK/DZI;
  • Participating in the development of customer service standards and systems;
  • Planning and organizing the work schedules and shifts;
  • Managing incoming incidents and handling escalations arriving via remote communication channels;
  • Organizing and conducting trainings for new employees within their unit;
  • Coordinating communication and cooperation with various departments in the two companies;
  • Preparing statistics and analytical reports on the Customer Contact Center activities.


  • Relevant University degree;
  • Teamwork and managerial experience;
  • Contact center software experience;
  • Experience in customer service via various remote communication channels;
  • Well-organized, analytical thinking, decision maker;
  • Customer driven approach to problem solving and providing outstanding customer service;
  • Excellent communication skills;
  • Enthusiastic, responsible and eager to learn;
  • Fluent English – written and spoken;
  • Professional background in financial institution will be considered as an advantage.


  • Opportunity to join a large international financial group
  • Challenging tasks and opportunity to make a difference
  • Training and career development opportunities
  • Attractive remuneration package

After closing the recruitment process only short-listed candidates will be contacted.

Documents will be treated in strict confidentiality.

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Тук можете да получите информация за стъпките, които трябва да предприемете в случай на щета.
Тук можете да заплатите онлайн вноска по застраховка в ДЗИ „Общо застраховане“ ЕАД. Ново