Контактен център

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Are looking to hire
Supervisor (Head of unit) in their common Customer Contact Center

Location: Sofia, Head Office of CIBANK/DZI

Referent number:4023

Required documents:
CV with recent photo and cover letter in English

Contact address: careers@cibank.bg
Please, do not forget to include the referent number of the position you are applying for.

Deadline for application :1st, April 2014

For additional information:02/90 29 168

RESPONSIBILITIES AND DUTIES

The Head of the Customer Contact Center unit organizes its operations including, but not limited to:

  • Managing a team of operators that service external and internal customers of CIBANK/DZI;
  • Participating in the development of customer service standards and systems;
  • Planning and organizing the work schedules and shifts;
  • Managing incoming incidents and handling escalations arriving via remote communication channels;
  • Organizing and conducting trainings for new employees within their unit;
  • Coordinating communication and cooperation with various departments in the two companies;
  • Preparing statistics and analytical reports on the Customer Contact Center activities.

POSITION REQUIREMENTS

  • Relevant University degree;
  • Teamwork and managerial experience;
  • Contact center software experience;
  • Experience in customer service via various remote communication channels;
  • Well-organized, analytical thinking, decision maker;
  • Customer driven approach to problem solving and providing outstanding customer service;
  • Excellent communication skills;
  • Enthusiastic, responsible and eager to learn;
  • Fluent English – written and spoken;
  • Professional background in financial institution will be considered as an advantage.

WE OFFER

  • Opportunity to join a large international financial group
  • Challenging tasks and opportunity to make a difference
  • Training and career development opportunities
  • Attractive remuneration package

After closing the recruitment process only short-listed candidates will be contacted.

Documents will be treated in strict confidentiality.

Тук можете да поискате оферта за застраховка Каско в ДЗИ. Услугата се предоставя само за леки автомобили за лично ползване. Офертата е персонална и е съобразена с клиентската Ви история в ДЗИ. Очаквайте офертата на посочения от Вас имейл адрес.
Тук можете да поискате оферта за имуществена застраховка на Вашия дом от ДЗИ. Услугата се предоставя само за жилища, собственост на физически лица. Офертата е персонална и е съобразена с клиентската Ви история в ДЗИ. Очаквайте офертата на посочения от Вас имейл адрес.
Тук може да известите за Вашата щета по електронен път. Услугата е валидна само за щети по застраховки „Каско+“ и „Имущество“ в ДЗИ
Тук можете да проверите по електронен път статуса на Вашата заведена щета.