Контактен център

image

Are looking to hire
Operator for their Common Contact Center

Location: Sofia, Head Office of CIBANK/DZI

Referent number: 4024

Required documents:
CV with recent photo and cover letter in English

Contact address:careers@cibank.bg
Please, do not forget to include the referent number of the position you are applying for.

Deadline for application:1st, April 2014

For additional information: 02/90 29 168

MAIN RESPONSIBILITIES

  • Receives incoming customer queries24/7 (via telephone calls, e-mail, chat and other communication channels) and provides assistance in case of cards and online banking issues
  • Executes requests to block online banking profiles and cards of bank card holders
  • Clarifies the issues with clients and assists with regard to solving them
  • Provides support to external Points of sales in case of POS issues outside the Bank working hours
  • Provides advice to existing clients and prospects on offered products and services
  • Participates in sales campaigns, as well as in customer satisfaction surveys
  • Works with Contact Center Software, including registration of calls, customer communication history etc.
  • Works with other Bank’s systems

*Note: The job obligations are related to working in shifts 24/7

REQUIREMENTS

  • Secondary specialized education or university degree
  • Professional experience as a call center operator and in customer service will be considered an advantage
  • Excellent command of English - written and spoken
  • Computer literacy in Microsoft Office
  • Sales and advisory skills
  • Team player, communicative,able to handle and work under stress

After closing the recruitment process only short-listed candidates will be contacted.

Documents will be treated in strict confidentiality.

Тук може да известите за Вашата щета по електронен път. Услугата е валидна само за щети по застраховки „Каско+“ и „Имущество“ в ДЗИ.
Тук можете да проверите по електронен път статуса на Вашата заведена щета.
Тук можете да получите информация за стъпките, които трябва да предприемете в случай на щета.
Тук можете да заплатите онлайн вноска по застраховка в ДЗИ „Общо застраховане“ ЕАД. Ново