Контактен център

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Are looking to hire
Operator for their Common Contact Center

Location: Sofia, Head Office of CIBANK/DZI

Referent number: 4024

Required documents:
CV with recent photo and cover letter in English

Contact address:careers@cibank.bg
Please, do not forget to include the referent number of the position you are applying for.

Deadline for application:1st, April 2014

For additional information: 02/90 29 168

MAIN RESPONSIBILITIES

  • Receives incoming customer queries24/7 (via telephone calls, e-mail, chat and other communication channels) and provides assistance in case of cards and online banking issues
  • Executes requests to block online banking profiles and cards of bank card holders
  • Clarifies the issues with clients and assists with regard to solving them
  • Provides support to external Points of sales in case of POS issues outside the Bank working hours
  • Provides advice to existing clients and prospects on offered products and services
  • Participates in sales campaigns, as well as in customer satisfaction surveys
  • Works with Contact Center Software, including registration of calls, customer communication history etc.
  • Works with other Bank’s systems

*Note: The job obligations are related to working in shifts 24/7

REQUIREMENTS

  • Secondary specialized education or university degree
  • Professional experience as a call center operator and in customer service will be considered an advantage
  • Excellent command of English - written and spoken
  • Computer literacy in Microsoft Office
  • Sales and advisory skills
  • Team player, communicative,able to handle and work under stress

After closing the recruitment process only short-listed candidates will be contacted.

Documents will be treated in strict confidentiality.

Тук можете да поискате оферта за застраховка Каско в ДЗИ. Услугата се предоставя само за леки автомобили за лично ползване. Офертата е персонална и е съобразена с клиентската Ви история в ДЗИ. Очаквайте офертата на посочения от Вас имейл адрес.
Тук можете да поискате оферта за имуществена застраховка на Вашия дом от ДЗИ. Услугата се предоставя само за жилища, собственост на физически лица. Офертата е персонална и е съобразена с клиентската Ви история в ДЗИ. Очаквайте офертата на посочения от Вас имейл адрес.
Тук може да известите за Вашата щета по електронен път. Услугата е валидна само за щети по застраховки „Каско+“ и „Имущество“ в ДЗИ
Тук можете да проверите по електронен път статуса на Вашата заведена щета.