Контактен център

Are looking to hire

Manager Customer contact center

Location: Sofia

Referent number:  5074

 

Required documents:

CV with recent photo and cover letter in English  

Contact address: careers@cibank.bg

Please, do not forget to include the referent number of the position you are applying for.

Deadline for application : 10th August, 2015

For additional information: 02/90 29 542

 

 

MAIN RESPONSIBILITIES

  • Manage the whole team and organize the smooth operations of the joint CCC
  • Participate in the preparation and be responsible for the execution of the strategic plan for CCC development
  • Plan and organize the outbound & inbound campaigns calendar and execute respectively, incl. retention and sales campaigns via the CCC
  • Organize and prepare reliable statistics and analytical reports on the CCC activities
  • Manage the budget of the CCC unit (BRD function)
  • Coordinate activities both of CIBANK and DZI and keep regular relationship with the HQs of the two entities
  • Strive for transforming the joint CCC into the first seamlessly integrated joint customer service unit of KBC in Bulgaria          

REQUIREMENTS

  • Relevant University degree
  • Fluent English – written and spoken
  • Professional background in financial institution will be considered as an advantage
  • Contact center software experience
  • Experience in customer service via various remote communication channels
  • Teamwork and managerial experience
  • Well-organized, analytical thinking, decision maker
  • Customer driven approach
  • Excellent communication skills
  • Enthusiastic, responsible and eager to learn

 

Only shortlisted candidates will be invited for an interview. All data will be treated as strictly confidential.

*Through this link you could find another available job advertisements

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