Контактен център

Are looking to hire

Manager Customer contact center

Location: Sofia

Referent number:  5074

 

Required documents:

CV with recent photo and cover letter in English  

Contact address: careers@cibank.bg

Please, do not forget to include the referent number of the position you are applying for.

Deadline for application : 10th August, 2015

For additional information: 02/90 29 542

 

 

MAIN RESPONSIBILITIES

  • Manage the whole team and organize the smooth operations of the joint CCC
  • Participate in the preparation and be responsible for the execution of the strategic plan for CCC development
  • Plan and organize the outbound & inbound campaigns calendar and execute respectively, incl. retention and sales campaigns via the CCC
  • Organize and prepare reliable statistics and analytical reports on the CCC activities
  • Manage the budget of the CCC unit (BRD function)
  • Coordinate activities both of CIBANK and DZI and keep regular relationship with the HQs of the two entities
  • Strive for transforming the joint CCC into the first seamlessly integrated joint customer service unit of KBC in Bulgaria          

REQUIREMENTS

  • Relevant University degree
  • Fluent English – written and spoken
  • Professional background in financial institution will be considered as an advantage
  • Contact center software experience
  • Experience in customer service via various remote communication channels
  • Teamwork and managerial experience
  • Well-organized, analytical thinking, decision maker
  • Customer driven approach
  • Excellent communication skills
  • Enthusiastic, responsible and eager to learn

 

Only shortlisted candidates will be invited for an interview. All data will be treated as strictly confidential.

*Through this link you could find another available job advertisements

Тук можете да поискате оферта за застраховка Каско в ДЗИ. Услугата се предоставя само за леки автомобили за лично ползване. Офертата е персонална и е съобразена с клиентската Ви история в ДЗИ. Очаквайте офертата на посочения от Вас имейл адрес.
Тук можете да поискате оферта за имуществена застраховка на Вашия дом от ДЗИ. Услугата се предоставя само за жилища, собственост на физически лица. Офертата е персонална и е съобразена с клиентската Ви история в ДЗИ. Очаквайте офертата на посочения от Вас имейл адрес.
Тук може да известите за Вашата щета по електронен път. Услугата е валидна само за щети по застраховки „Каско+“ и „Имущество“ в ДЗИ
Тук можете да проверите по електронен път статуса на Вашата заведена щета.